For GlaxoSmithKline, integrating Near BPO into customer support and follow-up has signified an overall improvement, because Near BPO is a thorough enterprise, that understands its space and recognizes the importance of providing detailed services to its commercial partners. Near BPO’s leading edge technology and its human capital are the cornerstones of the successful solutions beings provided. It enabled the deployment and immediate integration into GSK business processes. Today, the staff that manages the operation is perfectly qualified and trained to perform the daily tasks that demand a quick and high quality interaction with GSK customers. Additionally, Near BPO offers excellent communication, implementation, personalized interactions and reporting of key performance indicators that enables GSK to continuously improve in our processes. Without a doubt, we have established a very rewarding commercial relationship, which we expect every time will be more productive and meaningful for our business.