Near BPO has delivered on everything that Apigee has asked for and more!
With Near BPO we found a partner with extensive knowledge in APIs and security, which gives an added value to our digital solutions.
For GlaxoSmithKline, integrating Near BPO into customer support and follow-up has signified an overall improvement, because Near BPO is a thorough enterprise, that understands its space and recognizes the importance of providing detailed services to its commercial partners. Near BPO’s leading edge technology and its human capital are the cornerstones of the successful solutions beings provided. It enabled the deployment and immediate integration into GSK business processes. Today, the staff that manages the operation is perfectly qualified and trained to perform the daily tasks that demand a quick and high quality interaction with GSK customers. Additionally, Near BPO offers excellent communication, implementation, personalized interactions and reporting of key performance indicators that enables GSK to continuously improve in our processes. Without a doubt, we have established a very rewarding commercial relationship, which we expect every time will be more productive and meaningful for our business.
Vertex has found in Near BPO a professional, reliable, smart and responsive strategic partner, that has been able to deliver a complex BPO solution with agility and quality. With their technology infrastructure, the Near BPO team has become a seamless extension of the Vertex team, enabling Vertex to deliver solutions in new geographical locations and extending Vertex’s capabilities to other languages and cultures. Vertex is excited about the opportunity to leverage this partnership, which has been built on quality execution and trust, in order to extend our solutions offerings.
For over 10 years now, Near BPO has served an essential purpose creating our software architecture, allowing us to double our growth. We could not do it without them!